About Orders, Payments & Returns

- What if product is damaged during delivery?

When we receive your order, we will ensure all the product is in excellent condition prior to shipment.
However if your item is clearly damaged upon arrival, please take a photo showing the damage and contact us immediately.
We will exchange the product as quickly as possible.
If we require you to return the product to us, we will pay the cost of the return.
Please contact us with the reason for claiming exchange.

 

- I changed my mind. Can I exchange the item?

If you have a change of heart once your purchase arrives, simply return your item to us within 14 days of delivery. 

The product must be returned in the new condition, unused, undamaged and in the original packaging. You will be responsible for paying for your own shipping costs of returning the product. Once the return is accepted, make a separate purchase for the new item.

If you wish to proceed with a return, please contact us with your order number, full name and the name of the item you'd like to return. We will advise you on the next steps.
* Please kindly note that sale items and factory second items are not eligible for return.

Please contact us to arrange return.

 

- Can I get a refund?

Please contact us with your order number, full name and the reason for claiming refund within 14 days of delivery.

The product must be returned in the new condition, unused, undamaged and in the original packaging. You will be responsible for paying for your own shipping costs of returning the product.

Once your product has been received by 4evaeco, our team of professionals will inspect it and process your refund.
The full cost of the item will be refunded to the original payment method you’ve used during the purchase.
For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

The original shipping charges are non-refundable.
If the items have been shipped to you under our Free Shipping Offer, our actual incurred shipping charge will be deducted from your refund total.

* Please kindly note that sale items and factory second items are not eligible for refund.

 

- How long will it take to receive a refund?

Once your product has been received and approved by 4evaeco, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@4evaeco.com.

 

 

About Delivery

- When will my order ship?

Orders will be dispatched within 1-2 business day of the order being placed.

* We dispatch Mon - Fri only.

 

- Can I get a notice when my order has been sent?

Yes. You will receive a shipping notification from us via email with tracking number and Australia post website link where you can track your purchase.

 

- How long does it take to receive my parcel?

Within Australia

We ship all orders from Sydney.
Most orders take 2-6 business days (public holidays excluded) for delivery depending on your location.
For urgent orders, you can select Express shipping option.
Once your order is dispatched, most orders take 1-2 days for city/metro areas, 2-5 days for regional.

Outside of Australia

Your parcel will take 8 business days or more for delivery depending on causes outside of Australia post’s control.

For urgent orders, you can select Express shipping option.
Once your order is dispatched, your parcel will take 4-8 business days for delivery. Signature is required for international express delivery.

Please be aware that some countries might impose custom duty taxes(Value-Added Tax: VAT) depending on the order amount and we have no control over these charges. If you would like to query any duties charged, you should contact the customs service in your country.

 

 

About Stainless steel

- What kind of stainless steel do you use?

All 4evaeco products are made with 18-8 stainless steel which is high quality food grade stainless steel. The term ‘18-8’ is referring to the 18% chromium, 8% nickel alloy mixture of the steel.

When more than 10.5% of chromium is added, a very thin oxide film called ‘passive layer’ is formed and prevent stainless steel from corrosion. Even if it is damaged, this passive layer develops on the surface slowly as the chromium reacts with oxygen in the air and heals itself naturally. It then stops further corrosion. Therefore, 18-8 stainless steel is resistant to corrosion and durable.

To learn more about stainless steel, click here.

 

- How do I maintain stainless steel?

Stainless steel is very easy to clean compared to many other materials.
The best way of cleaning is soak it in hot water with mild dishwashing detergent for a little bit, gently scrub with soft or non-abrasive sponge, then rinse and dry completely with a soft towel before storing.
You can use a dishwasher if you prefer.

 

- Is stainless steel rust proof?

Stainless steel is resistant to corrosion, but when the passive layer is damaged or removed by physical abrasion (brushing, grinding, scraping) or by chemical reactions and this damage happens faster than the passive layer can heal itself naturally, it will rust.

To avoid damaging the surface of the stainless steel, do not use steel wool or wire brushes. Avoid the use of chlorinated or abrasive cleansers, and other harsh chemicals containing alcohol, ammonia or mineral spirits.

If stainless steel is in contact with rustable metals, there is a risk of corrosion. For example, with an iron pan, iron knives, steel wool or an iron scrubbing brush that is rusting, stainless steel will be contaminated and may rust.

If stainless steel and aluminum are used together, there should be little risk of corrosion.

To learn more about stainless steel, click here.

 

- If the stainless steel products has rust, how can I remove it?

For small rust spots, mix one tablespoon of baking soda and two cups of water and rub the paste on the spot in the direction of the grain with a soft, clean cloth or sponge. Rinse and wipe the area clean with the wet towel.

If this doesn’t work, fill a spray bottle with vinegar and spray an even coat on the area. Wait five minutes and wipe with a dump sponge follow with a rinse and dry.

If the rust is stubborn, cover the area with baking soda and spray vinegar over it until the mixture starts to fizz and bubble. Once it dies down, scrub with a damp sponge and rinse.

You can also use lemon juice instead of vinegar. Mix equal amount of lemon juice and baking soda to form a paste, let it sit for 15-30 minutes, then scrub away, rinse and dry.
However, vinegar and lemon juice have strong acidity. Don’t use them more than you need or soak for long hours as you might damage the passive layer.

To learn more about stainless steel, click here.

 

- Can I use stainless steel containers in the oven?

Yes, they are safe for oven.
To ensure the longevity of the products, wash thoroughly after each use.

Make sure all the crusted or built up food and greasy residue are removed completely.
If the surface has burn marks, sprinkle good amount of baking soda and rub with a dry sponge. Then, spray vinegar, scrub the area and wash it all off. With the proper care, they will shine on.

 

- Can I put the stainless steel products in the freezer? Microwave?

All 4evaeco products can be placed in the fridge or freezer.
Do not use in the microwave.

To learn more about stainless steel, click here.

 

- Where are 4evaeco products made?

Designed in Australia. Responsibly made in China.

 

 

About Silicone

- What kind of silicone do you use?

4evaeco products are made of LFGB (German Food and Commodities Act) and / or FDA (U.S. Food and Drug Administration)  approved food grade silicone.
This guarantees our silicone is safe and doesn’t contain any fillers or other substances that are toxic to your body.

To learn more about silicone, click here.

 

- How can I remove food stains from silicone?

Make a thick paste with baking soda and water and apply it to discolored area. Let it sit for 20-30 minutes and then wash it away with hot water and dishwashing detergent.

If it doesn’t work, you can sprinkle baking soda and spray vinegar over the affected area and wait for 5 minutes then wash it away.